Last Updated: 28/11/2025

This Cookie Policy explains how MARAF Group ("we," "us," or "our") uses cookies and similar technologies on [marafgroup.com] (the "Website").

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, analyze how you use the site, and improve your experience.

Legal Basis for Using Cookies

We process personal data through cookies based on:

• Your explicit consent for non-essential cookies (analytics and marketing)
• Our legitimate interest in ensuring Website functionality (strictly necessary cookies)
• Compliance with the EU General Data Protection Regulation (GDPR) and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data

What Cookies Do We Use?

Strictly Necessary Cookies

These cookies are essential for the Website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Performance and Analytics Cookies

Microsoft Clarity

• Purpose: We use Microsoft Clarity to understand how visitors interact with our Website through session recordings, heatmaps, and analytics to improve user experience.
• Cookies Used: _clck, _clsk, CLID, ANONCHK, MR, MUID, SM
• Retention Period: Up to 1 year
• Data Collected: Mouse movements, clicks, scrolling behavior, page performance, device information
• Third Party: Microsoft Corporation (USA)
• Legal Basis: Your consent
• Privacy Policy: Microsoft Privacy Statement
• Opt-out: Manage preferences via our cookie banner or Microsoft privacy settings

Marketing and Functionality Cookies

HubSpot

• Purpose: We use HubSpot for marketing automation, customer relationship management, live chat, form management, and to track visitor behavior to personalize your experience and improve our marketing efforts.
• Cookies Used: __hssc, __hssrc, __hstc, hubspotutk, messagesUtk, __hsmem, hs-messages-is-open, hs-messages-hide-welcome-message
• Retention Period:
• • Session cookies: Expire when you close your browser
  • __hstc, hubspotutk: 13 months
  • Other tracking cookies: Various periods up to 13 months
• Data Collected: Pages visited, forms submitted, chat interactions, email engagement, visitor identification, IP address, browser type, referring website
• Third Party: HubSpot, Inc. (USA)
• Legal Basis: Your consent
• Privacy Policy: HubSpot Privacy Policy
• Opt-out: Adjust your preferences in our cookie banner

Fillout

• Purpose: We use Fillout to power our forms and collect form submissions. Fillout may use cookies to track form analytics, prevent duplicate submissions, and improve form functionality.
• Cookies Used: Form session cookies, analytics cookies (specific cookie names depend on implementation)
• Retention Period: Varies based on configuration, typically session-based or up to 1 year
• Data Collected: Form interactions, completion rates, field-level analytics, submission data
• Third Party: Fillout Technologies, Inc. (USA)
• Legal Basis: Your consent and legitimate interest in form functionality
• Privacy Policy: Fillout Privacy Policy

How to Manage Your Cookie Preferences

You have full control over which cookies you allow on our Website.

Cookie Consent Banner

When you first visit our Website, you'll see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• Change your preferences at any time by clicking [Cookie Settings link] in our footer

Browser Settings

You can also manage cookies through your browser settings:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Please note: Disabling certain cookies may affect the functionality of our Website and limit your user experience.

Third-Party Opt-Outs

• Microsoft Clarity: Microsoft privacy dashboard
• Advertising opt-out: Your Online Choices (EU) or Digital Advertising Alliance

International Data Transfers

The third-party services we use (Microsoft Clarity, HubSpot, and Fillout) transfer and process data on servers located outside the UAE and European Economic Area (EEA), primarily in the United States.

For EU/EEA visitors: These transfers are protected by:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Additional safeguards to ensure your data protection rights

For UAE visitors: We ensure appropriate safeguards are in place in accordance with UAE Federal Decree-Law No. 45 of 2021. These transfers are made with your explicit consent and under contractual agreements that protect your data.

You have the right to obtain information about these safeguards by contacting us.

Your Privacy Rights

For EU/EEA Visitors (GDPR Rights)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data collected through cookies
• Rectification of inaccurate personal data
• Erasure ("right to be forgotten") in certain circumstances
• Restrict processing of your personal data
• Data portability to receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal)
• Lodge a complaint with your local data protection authority

For UAE Visitors

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

• Access your personal data collected through cookies
• Correct inaccurate personal data
• Request deletion of your data (subject to legal obligations)
• Object to the processing of your personal data
• Withdraw consent at any time
• File a complaint with the UAE Data Office

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within:

• 30 days for EU/EEA requests (may be extended by 2 months for complex requests)
• The timeframe required by UAE law

Cookies and Children's Privacy

Our Website is not directed at children under the age of 16 (EU) or 21 (UAE). We do not knowingly collect personal data from children through cookies. If you believe we have inadvertently collected data from a child, please contact us immediately.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For material changes, we will provide prominent notice on our Website or seek your renewed consent where required by law.

Contact Us

If you have questions about our use of cookies or wish to exercise your privacy rights, please contact us:

[Your Company Name]
Email: [Your Email Address]
Address: [Your UAE Physical Address]
Phone: [Your Phone Number]

EU Representative (if applicable):
[EU Representative Name and Contact - required if you don't have an EU establishment but offer services to EU residents]

Data Protection Officer (if applicable):
Email: [DPO Email]